This article appears in Authority Magazine online.
When it comes to designing the future of work, one size fits none. Discovering success isn鈥檛 about a hybrid model or offering remote work options. Individuals and organizations are looking for more freedom. The freedom to choose the work model that makes the most sense. The freedom to choose their own values. And the freedom to pursue what matters most. We reached out to successful leaders and thought leaders across all industries to glean their insights and predictions about how to create a future that works.
As a part of our interview series called 鈥淗ow Employers and Employees are Reworking Work Together,鈥� we had the pleasure to interview Katy O鈥橫alley.
Katy is Sr. Director Human Resources at 水仙直播 where she oversees HR for the Customer Care and Demand Generation businesses in the US and Philippines, leveraging extensive experience in BPO, financial services, and federal government. She focuses on enhancing employee experience to drive customer satisfaction, essential for future-proofing businesses in a dynamic market. With a background in organizational development and strategic initiatives, Katy emphasizes transparency, innovation, and engagement to navigate the evolving future of work. Her role includes optimizing global HR strategies, fostering continuous improvement, and aligning talent development with business growth goals. Collaborating closely with senior leadership, Katy implements transformative HR practices to anticipate industry shifts and empower teams, ensuring a supportive and adaptive work environment.
The importance of the manager employee relationship isn鈥檛 going to change. We need to continue to flex and build competencies for managers to become effective leaders.
Technology will surely be different given the rapid pace of change. It鈥檚 putting pressure on companies to change training methods. Today, employees need to understand the WHY as much as the WHAT. If they understand the underlying motives and reasoning, they can make informed decisions, supported by the latest technology.
