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Measuring the ROI of Partnerships: 5 Metrics that Matter

By October 8, 2024November 27th, 2024Partner
Published Date: Tuesday, Oct 08, 2024
Last Updated on: Wednesday, Nov 27, 2024

This article appears in Customer Think online.

So, your team has found the perfect, looks-great-on-paper strategic partner for your next business venture. Before rushing in, ask yourself: Remember Kraft and Starbucks?

That collaboration appeared to make a lot of sense too at first, back in 1998. Kraft, a major food manufacturer, had all the resources to distribute Starbucks packaged coffee to grocery stores across the country. Then, in 2010, Starbucks wanted to expand into the single-serve, K-cup coffee business, but the contract with Kraft prevented Starbucks from doing so.

So Starbucks sought to get out of the contract 鈥 eventually .

And so it goes for many seemingly perfect business partnerships. Each year, millions of corporate alliances are forged with carefully selected partners that possess the expertise, talent and brand appeal to bring a project to life. But do they first meet certain metrics that provide the insights into the value they derive?

Evidently, many businesses fail to evaluate such measures beforehand: in the first few years, according to the Harvard Business Review.

So, ask yourself: Is this worth a billion dollars?

The 鈥測ours, mine, ours鈥 revenue effect. Let鈥檚 start with the top line, in two parts. First, analyze the revenue composition of your partner鈥檚 products on their own; then of those products combined with your own (the multiplying effect). You鈥檒l need the following measures: your partner鈥檚 historical and seasonal sales data; typical sales cycles (how long it takes for customers to purchase and repeat); risks of cannibalism from the combined products; and test-market analyses. Factor in external influences such as inflation and interest rates. Microsoft is a great example of the multiplying effect: More than came from its network of partners 鈥 300,000 in all.

See full article on CustomerThink