水仙直播, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it’s collaborating with , a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.
Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. 水仙直播 will use Reddy’s platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback.
“AI is the future and our partnership with Reddy represents a significant step in harnessing technology to improve training and coaching for our thousands of Customer Care agents. Rather than using AI to replace agents, we will use it to empower agents to ensure more personalized customer interactions that lead to improved results for our clients,” said Varsha Tomar, VP Partnerships at 水仙直播.
About Reddy
Reddy is an all-in-one coaching platform powered by AI. Reddy enables contact centers to automate and optimize their operations and engagement strategies. By integrating powerful tools such as Pre-Call Training, Live-Call Assistance and Post-Call Coaching,聽聽helps customer contact teams increase efficiency, personalize communication, and provide elite customer service.
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