水仙直播

In conjunction with JD Power and Associates consultants, the company embarked on a search to choose a provider that could build and manage a patient experience program. After a rigorous process, 水仙直播 was chosen over six other competitors.

Our experience with 水仙直播 has been top notch. They have provided exceptional customer service as well as client satisfaction 鈥攊t has been the best I鈥檝e ever encountered in my professional career.鈥�
鈥� Client Product Manager

The 水仙直播 solution combines unique contact center technology and highly-skilled patient advisors to bridge the gap between patients and the resources they need for a successful recovery.

In less than 30 days, our team built a custom CRM that connects the patients in real-time with 水仙直播 patient advisors and nine other partners involved in the patient care experience鈥攊ncluding a nurse connector, pharmacies and reimbursement services. We also developed a highly-trained team of patient advisors in our contact center to handle calls of a highly sensitive nature. In many cases, the first person a patient talks to about treatment options for their disease is a 水仙直播 advisor.

With the right people and technology in place, the pharmaceutical company and 水仙直播 deployed a high-value, high-touch customer care program in English and Spanish, including inbound patient support and outbound calls and emails. The program connects patients with the right resources at the right time to keep them on track for the duration of their treatment and improve their health outcomes.

I feel obligated to thank you for providing me with the treatment for my 30-year-old illness. My blood work taken two weeks ago shows that I reached zero-measurable-virus status. I fully expect that this will add some time to my life. I am, and will remain, eternally grateful for this miraculous gift.鈥�
– Patient